The HIA (Housing Industry Association) recognises Carlisle Homes for their superior customer service innovations, client service levels and customer satisfaction. The HIA (Housing Industry Association) Awards night is a prestigious annual event recognising excellence in the construction, design, innovation and technology of residential housing in Victoria. HIA awarded Carlisle Homes with the 2013 Customer Service Award, at the recent HIA-CSR Victorian Home, Kitchen and Bathroom awards, held on the 8th of November at the Crown Palladium.
The judging panel of 37 industry professionals within the Victorian Residential construction industry operate independently from the HIA and its committees, further validates the Awards fairness and attention to detail.
Gil King, Executive Director for HIA Victoria recognised the winners. ‘The HIA Awards are held in the highest regard within the residential building community and have grown to become the state’s most distinguished Housing Awards program.’
When deliberating the winning of Customer Service Award, the following areas are scrutinised to find the most deserved winner of this award.
- Customer Service Policy
- Research and Development
- Customer Service Levels
- Customer Satisfaction
The Customer Service Award has a strong contingent of residential building companies in addition to the many companies who service the residential building industry (manufacturers, suppliers, Government Departments and professional service members), who can also participate for this prestigious award.
Carlisle’s Executive Director John Doulgeridis recognised the achievement as a culmination of hard work from the entire company. ‘We see this as a great opportunity to clearly distinguish ourselves as being the best in customer service. This award could not have been achieved without the hard work and dedication of our staff.’
Carlisle Homes has over 80 new homes designs with a comprehensive selection of inclusions, in addition to building on your land, they also offer a “knock down and rebuild” service. Currently available to view on MyPackage.com.au have a selection of over 3000 New House and Land Packages. You can walk through a number of Carlisle Display homes which are located in 18 estates around Melbourne.